The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel etc) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive or which are damaged in transit.Īll items being returned are to be addressed to the Goods Inwards Department, Online Ergonomics Ltd., Unit 18, Ellough Industrial Estate, Beccles, Suffolk, NR34 7TD. We will provide you with a Goods Return Number which must be clearly written on the outside of the package. Please email or telephone us to confirm that you wish to return an item(s) within the 14-day cancellation period. We do not refund the original outward carriage charges or any installation, assembly and usage training charges you have requested. The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel etc) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive back with us or which are damaged in transit. If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 14 days of your receipt of delivery. Please retain all original packaging until after you have decided to keep the goods. Items not returned complete, in their original packaging, are not refundable.
READING A RULER FULL
Under the regulations detailed above you have 14 days from the receipt of goods ordered to return items for a full refund, excluding carriage and installation. Please note that any errors or omissions notified to us after this 24-hour period will not be considered. This enables us to raise any queries with our couriers and with our despatch department.
Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day. It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time. IMPORTANT ADVICE CONCERNING RECEIPT OF DELIVERIES Please contact us on 01502 715400 for delivery charges for other destinations including Highlands & Islands and Northern Ireland.
Installation, Assembly and Usage Training £30.00 including VAT £6.00 for orders under £250 including VAT Wholesale and Trade orders are not included in the prices shown below.ĭomestic Delivery Charges (UK Mainland excluding Highlands and Islands and Northern Ireland) Please note that these special delivery and installation prices are for website orders only.
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